Dell announces this week, this company has already signed the purchase agreement with private management service provider SilverBack Technologies Company, purchase the amount of money and has not revealed yet.
Dell say Dell offer platform include it in run, in order to support IT service of Dell service of SilverBack at news briefing. Dell has already offered for example the assets are replied and accepted and retrieved and served in the inner IT service, and purchased IT service company ACS of Britain in order to help the customer to Vista to move last year.
SilverBack Company was a service provider of management, developed into a software company gradually later. The manufacturer that this company offers service of controlling to the customer long-rangely to other hopes provides service and offers the platform. The administrative organ of the trade thinks the long-range monitoring software platform of SilverBack Company possesses the management server, ability of storing, security, network, desktop and note-book apparatus, can further strengthen Dell’s service ability.
The administrative staff Jeff Kaplan of ThinkStrategies advisory company says: ” I hope Dell can utilize the resources of SilverBack Company to increase this new level of supervisory service in his product mix ” . Dell has unique advantages in utilizing SilverBack resources, because its traditional marketing way that is sold directly to households helps it to form close relation with customer.
But, Kaplan points out too, the ones that seem not to expect in efforts substantially as attempting to enter and manage the service field by purchasing and utilizing NetSolve resources in Cisco of other manufacturers succeed like that. He say Dell must cooperate and keep lasting support of relation organize staging with customer actively to it. Even so, this purchase has positive meanings, Kaplan thinks, because more manufacturers have realized that it is even more important to offer IT service compared with technology.