Medical Practice Business Plan Workbook Second Edition

Here’s the definitive guide through the business-planning process, whether you’re starting a group, adding a new service or just looking to improve operations. This updated text covers all aspects of business planning, including organization, management, personnel, key relationships and contacts, demographics and putting it all together. The second edition has been revised to improve the process and to include HIPAA privacy regulations and disaster recovery planning. Includes a CD-ROM with all of the worksheets.

Medical Practice Business Plan Workbook, Second Edition

Secrets of the Best-Run Practices, 2nd Edition

The Second Edition of this runaway best-seller includes four new chapters covering technology in practice, economics and changing issues in practice management. Bonus for the 2nd edition…46 forms to customize for your own office. Ready-to-Use Guidance from Medical Business Guru Judy Capko. In plain-English, Judy Capko, a noted practice management expert maps out the smart but ingeniously simple tactics that the most successful medical practices and ambulatory care centers are using to thrive despite tough economics, tight reimbursement, and practice management issues such as changes in workforce demographics and the prospect of upcoming health care reform. From consulting engagements with hundreds of medical practices, Capko shares best of the best ideas plus ready-to-use tools. Whether you have a practice that is growing so fast you are losing control … or a practice that is struggling with patients and profitability, Secrets shows you proven tactics for improving practice revenues and patient satisfaction, managing the phones, streamlining workflow, and hiring and retaining dedicated staff. Readers are using these real-life secrets to create a smoother, more profitable practice where staff wants to work and patients want to come! Selected Table of Contents Mission Possible: how defining your mission sets your practice up for success. The Perfect Receptionist Gets Wired: how to use technology to enhance efficiency and make patients feel special. Conquering Workflow Problems: how to eliminate bottlenecks at the front office before they create unpredictable, unmanageable workflow. The Amazingly Productive Doctor: how to master clinical flow and make time count so you can outperform peers while enjoying more personal time, too. Mastering the Appointment Schedule: secrets for better service, higher productivity and improved patient compliance. Commonsense Risk Management: how paying just a little more attention to details and patients makes a huge difference in avoiding mishaps, errors and other problems. Shredding the Paper Monster: how a 7-day-a-week pediatric practice smoothly switched over to new practice management and electronic health record systems. The Changing Dynamics of Outpatient Academic Practices: how faculty practices differ from the traditional private community medical practice and how to change your culture successfully. The Power of Revenue Management: how to improve financial results by maximizing charge capture and revenue recovery, including how the patient collections process is changing. Great Employees The Simple Truth: solid, practical advice on obtaining peak performance from every employee. The Money Crunch: how to keep rapid growth from sabotaging success (and if you are about to implode what to do now to recover). Reshaping the Practice A New Genre: case studies of three different types of practices that successfully changed direction. Smart-Sourcing for the Savvy Practice: how to use outsourcing to get the job done better and achieve remarkable ROI. Starting Over Yes You Can! Feel trapped in your current position? Learn how three physicians changed course after years of practicing medicine and traded extremely difficult situations for more satisfying personal and professional lives. The Practice of the Future: how to use technology and innovation to meet emerging practice management issues and meet the changing expectations of your patients, staff and community.


The Thin Book of SOAR; Building Strengths-Based Strategy

SOAR is the acronym of a new strategic planning process that is based on discovering and multiplying what the organization does well. SOAR takes the Appreciative Inquiry philosophy and applies it to provide a strategic thinking and dialogue process. The authors have been instrumental in developing this process and will share the concept and case studies to give you the confidence to try SOAR.

"Masterful in its simplicity, this book captures the essence of strengths-based planning in a way that any business could readily adopt.." —-Tim Lukenda, President and CEO, Extendicare Health Services, Inc.

In today s world with its ever increasing speed of change, it is refreshing and hopeful to see frameworks emerge that will help us cope with change in a positive and constructive way. More than ever we need to discover our strengths as only they will help us to find our true identity, that of the communities we live in and the organizations we work for. All of us dealing with change will be inspired by the thinking behind SOAR – and the practical tools suggested – as described in this book. And as such this book is an invitation to start using SOAR to help your community, your organization to move into the direction of its strengths. It was a great pleasure to read this new Thin Book. And, others will find it quite useful. — Joep C. de Jong, Director Learning Solutions, BT Global Services, The Netherlands

Our organization learned how to use the Quick SOAR described in this book and it exceeded our expectations. Not only was it an efficient planning tool, it was inclusive, engaging, flexible, and adaptable. Most importantly Quick SOAR was fun and inspiring. How many hospital meetings achieve that?Karen Buhler, Acting Head, Department of Family Practice, British Columbia Women’s Hospital, Vancouver, Canada

The Thin Book of SOAR is a practical guide for navigating a world of complexity with an easy to understand framework and questions that can change how we see the world from one of lack to one of possibility. It leads the reader to a new way of seeing based on finding strategic solutions which often results in great than expected outcomes. — Deborah Maher, Principal, Touchstone Consulting Group, Washington, D.C.

This is one of the best strategy books I’ve read. The SOAR framework and its approach build strength on strength in a practical proactive way. Strengths-based strategy puts right brain and left brain together with a whole brain-whole systems approach for planning in business, government, education, and non-governmental organizations. — Dr. Marge Schiller, President, Positive Change Core, Boston, Massachusetts

This book is excellent! It is an essential read for anyone looking to accomplish extraordinary results. It provides the framework for working with people in a positively deviant fashion that capitalizes on strengths and makes weaknesses irrelevant. The authors do an excellent job explaining what is SOAR and how to simply use SOAR as a whole system collaborative approach that brings out the best in people and their action plans. — Fadi Baradihi, Financial Consultant, Hantz Financial Services, Inc., Midland, Michigan

This is an excellent framework for engaging your organization moving strategy from ideas to execution. Jackie and Gina have given us an inspirational, yet practical frameworks for helping leaders engage people in creating actionable strategies. A short read, but a depth of understanding that can only come from those who have been on the front lines. A must read for those interested in creating strategies and strategic plans that live beyond the annual planning meeting. — Mona A. Amodeo, Ph.D., Founder & President, idgroup, Pensacola, Florida

It is amazing the power that can be derived from focusing on the strengths of our selves and our people. It is also amazing that it surprises us. What could be more natural and more powerful! –Michael A. Rinkus, Senior Vice President, National Group Manager, International Trade Services,Comerica Bank

This book is a must read for everyone engaged in organizational change. The SOAR Framework is brilliant! It simultaneously addresses business management solutions while encouraging collaboration among all stakeholders. I experienced exceptional results after applying SOAR principles in my organization. SOAR is easy to use and offers the holistic, strengths-based, approach to decision making necessary for transformation. Large and complex organizations such as the U.S. Department of Defense will benefit when SOAR is used to affect enterprise transformation. — Major Loyd Beal, III, Acquisition Officer, U.S. Army, Warren, MI

I love the stories in this book and wished that I had a book like this to order for all my employees. SOAR offers a way of being in a relationship to the organization. An organization lives in the mind of employees and the results come from an employee s way of thinking, planning, and acting. SOAR is a thought starter to think positive about strategy and new program potentials to inspired action. — Tom Heinrichs, Retired Manager of Training and Development, Healthcare Services Organization, Gross Pointe, Michigan

Without engaging the hearts and aspirations of your teams and employees, your business cannot achieve its real potential. The future of your business depends on every employee – at every level – giving all that they have and doing all that they can. SOAR provides a means to invite everyone into the success of the business and ensures the alignment required to compete in a global market. — James R. Jenkins

In a few short pages, Jackie Stavros and Gina Hinrichs, both pioneers in the use of an Appreciative Inquiry approach to organization change, manage to shift the readers perspective from seeing organization change in parts to an understanding of organization change grounded in holistic thinking the organization as a living and constantly shifting entity totally connected in ways that require an image of organizations as healthy human systems. Beginning with the well-respected parts model for organization change called SWOT these two exceptionally innovative and creative women, grounded in a more holistic view of human systems, have managed to take a very useful and often successful SWOT process and shift the focus from dichotomy to wholeness. The process so articulately and powerfully described in this valuable Thin Book is called SOAR This shift not only results in useful plans and processes, it also leads to energy and excitement within the system and commitment to creating an organization capable of continuous and generative change in response to today s climate that will tolerate nothing less. This Thin Book, like so many others in this series, is a MUST READ! –Jane Magruder Watkins & Ralph Kelly, Appreciative Inquiry Unlimited, Williamsburg, Virginia

Masterful in its simplicity, this book captures the essence of strengths-based planning in a way that any business could readily adopt. Stavros and Hinrichs have delivered a whole system approach to strategic planning that harnesses the positive energy embedded in every organization. SOAR provides a flexible framework for strategic planning that has universal application to any business dilemma. — Tim Lukenda, President and CEO, Extendicare Health Services, Inc.

The SOAR concept offers a proven approach for inspired action! It avoids the trap of analysis paralysis, and fosters responsive and nimble decision making. It also provides a framework for timely course corrections, enabled by alignment and teamwork, through continuous collaboration and communication…shaped by relevant world experiences. — Pat Pinkston, Vice-President Agriculture and Turf Global Platform Services, John Deere

This book introduces a straightforward way to identify and unlock the positive energy in organizations by involving multiple stakeholders. You will find the book to be practical and easy to implement to build a strategic foundation in your organization. I recommend that you capitalize on the practical experience and wisdom contained in this book. — Kim Cameron, Professor, Ross School of Business and Shool of Education, University of Michigan

This book introduces a straightforward way to identify and unlock the positive energy in organizations by involving multiple stakeholders. You will find the book to be practical and easy to implement to build a strategic foundation in your organization. I recommend that you capitalize on the practical experience and wisdom contained in this book. — Kim Cameron, Professor, Ross School of Business and Shool of Education, University of Michigan

The SOAR approach to environmental scanning represents a tremendous innovation to the strategic planning process as well as a generative integration of the appreciative strengths-based approach to building organizational capacity. Leveraging an organization’s positive core, the SOAR process seeks to increase organizational capability and performance by pushing it beyond its existing boundaries to a more expansive state integrating strategic goals, objectives and activities with values, practices and behaviors thereby creating shared purpose and meaningful engagement. This is a great book and a great contribution to the strategic planning process! — Thomas J. Griffin, Ph.D., Vice-President, Organizational Learning, U.S. Cellular, Chicago, Illinois

The powerful combination found within SOAR of traditional strategic planning and Appreciative Inquiry has created a way for organizations to tap into new levels of strategic opportunity. Organizations have begun to discover that the old strategic planning methods of focusing on the negative aspects of the business lead to a downward spiral of counter-measures, instead of the upward spiral of potential opportunities and growth provided by SOAR. The motivational aspects of SOAR are also incredibly powerful, as employees and stakeholders find their voices resonating in the future plans of the organization. This makes implementation work. It would be a mistake to underestimate the potential of SOAR to dramatically change the strategic planning landscape as we know it. This is very impressive book great job! –D. Lynn Kelley, Ph.D, Vice-President, Textron Six Sigma, Providence, Rhode Island

Enterprise Service Oriented Architectures: Concepts Challenges Recommendations

Conventional wisdom of the “software stack” approach to building applications may no longer be relevant. Enterprises are pursuing new ways of organizing systems and processes to become service oriented and event-driven. Leveraging existing infrastructural investments is a critical aspect to the success of companies both large and small. Enterprises have to adapt their systems to support frequent technological changes, mergers and acquisitions. Furthermore, in a growing global market, these systems are being called upon to be used by external business partners. Technology is often difficult, costly and complex and without modern approaches can prevent the enterprise from becoming agile. Enterprise Service Oriented Architectures helps readers solve this challenge in making different applications communicate in a loosely coupled manner. This classic handbook leverages the experiences of thought leaders functioning in multiple industry verticals and provides a wealth of knowledge for creating the agile enterprise. In this book, you will learn: How to balance the delivery of immediate business value while creating long-term strategic capability Fundamental principles of a service-oriented architecture (find, bind and execute) The four aspects of SOA (Production, Consumption, Management and Provisioning) How to recognize critical success factors to implementing enterprise SOAs Architectural importance of service registries, interfaces and contracts Why improper service decomposition can hurt you later rather than sooner How application design and integration practices change as architects seek to implement the “agile” enterprise About the Authors James McGovern is an enterprise architect for The Hartford. He is an industry thought leader and co-author of the bestselling book: A Practical Guide to Enterprise Architecture. Oliver Sims is a recognized leader in the architecture, design and implementation of service-oriented and component-based enterprise systems. He was a founding member of the OMG Architecture Board. He was co-author of the groundbreaking book: Business Component Factory. Ashish Jain is a Principal Architect with Ping Identity Corporation, a leading provider of solutions for identity federation. Prior to joining Ping Identity, he worked with BEA Systems where his role was to assist BEA customers in designing and implementing their e-business strategies using solutions based on J2EE. He holds several industry certifications from SUN and BEA and is also a board member for the Denver BEA User group. Mark Little is Director of Standards and SOA Manager for JBoss Inc. Prior to this, he was Chief Architect for Arjuna Technologies Ltd and a Distinguished Engineer at Hewlett-Packard. As well as being an active member of the OMG, JCP, OASIS and W3C, he is an author on many SOA and Web Services standards. He also led the development of the world’s first standards-compliant Web Services Transaction product.

From the reviews: “McGovern, Sims, Jain, and Little have authored a comprehensive book on enterprise service-oriented architectures . Those architects who plan to learn about the subject would do well to go through this book. It clearly outlines the purpose of the book and the ways of using it. The book has excellent content for a technologically oriented person to learn about SOA. This book is well worth having for a technologist.” , April, 2008)

Combinatorial Optimization

An in-depth overview of polyhedral methods and efficient algorithms in combinatorial optimization. These methods form a broad, coherent and powerful kernel in combinatorial optimization, with strong links to discrete mathematics, mathematical programming and computer science. In eight parts, various areas are treated, each starting with an elementary introduction to the area, with short, elegant proofs of the principal results, and each evolving to the more advanced methods and results, with full proofs of some of the deepest theorems in the area. Over 4000 references to further research are given, and historical surveys on the basic subjects are presented.

Aus den Rezensionen:

” Effiziente Algorithmen und Kombinatorik der Polyeder bilden … den roten Faden durch das monumentale Werk … Sehr knappe Einfhrungen in das jeweilige Thema, ein paar einfache erste Resultate … und dann eine enzykopldische [sic] Durchsicht der Methoden, Ideen, Varianten, Laufzeiten, mit einer beraus detaillierten Literaturliste und historischen Zusammenfassung. Alles wird nchtern dargeboten Man blttert das Buch durch und erkennt mit Respekt und Staunen, dass der Autor alles, aber auch wirklich alles durchgearbeitet hat – eine groe Leistung. Ich kenne kein vergleichbares neueres Werk ”

Sustainability Strategies: When Does it Pay to be Green

The request on managers to base eco-investments on solid grounds has never been so vital. They need to know what they should do first, and why. Should they focus on generating carbon credits via eco-efficiencies? Enhance corporate reputation by joining Green Clubs? Subscribe to eco-label programs? Explore emerging cleantech markets? Within the overwhelming possibilities, many spend precious resources without sound criteria.

By analyzing the rationales for sustainability strategies, this book addresses a timely question for managers, academics and MBAs: when does it pay to be green? Based on solid theoretical foundations and empirical research, it clarifies the elements involved in the formation and evaluation of sustainability strategies in firms, helping managers to prioritize eco-investments and transform them into sources of competitive advantage and new market spaces.

Sustainability Strategies delves particularly deep into the troublesome global auto industry. By identifying the roots of economic and environmental problems of the sector, the book shows how to develop Sustainable Value Innovation: the creation of differential value for customers and contribution to society at both, reduced costs and environmental impacts.

“Very useful for managers and investors looking to prioritise environmental projects based on solid management principles.” – Ethical Corporation Magazine”I have been working and publishing on the topic of sustainability since the 1960s and it is always a pleasant surprise to learn something new. Orsato’s book is such a surprise. It not only provides a well-grounded analysis of the rationale for more sustainable business models, but also provides fascinating stories about people and firms that have made the attempt, some successfully, some not.” – Robert Ayres, Emeritus Professor, INSEAD

Sustainability has become a hot topic in the corporate strategy realm. But it is not enough for executives to know that the whole world is going “green”. Figuring out when and how and where to bring a green focus to business is critical. Sustainability Strategies helps clarify the opportunities and challenges in this regard with systematic analysis, carefully explained corporate examples, and thoughtful discussion about the limits of efforts to green business.” – Dan Esty, Professor, Yale University and Director of the Center for Business and the Environment at Yale, as well as author of Green to Gold

“Orsato’s global background provides a sweeping view of the many types of successful sustainability strategies firms have employed around the world. Each chapter focuses on one of Orsato’s sustainability strategies, and each strategy comes with a useful checklist of questions managers need to address before pursuing it.”- Charles J. Corbett, Professor of Operations Management and Environmental Management, UCLA Anderson School of Management, Los Angeles

“Does it pay to invest in IT? Yes, but only if one combines the investment with upgrading people and organizational capabilities and if one links the investment to innovation. Does it pay to be green? Yes, but again, only if this investment is linked to upgrading capabilities and to innovative business models. That is what this long overdue book shows through a set of convincing case examples put in the framework of value innovation. Being green pays and this book tells the reader how to go about making green investments profitable.”- Luk Van Wassenhove, Henry Ford Professor of Manufacturing, and Academic Director of the INSEAD Social Innovation Centre

“As we confront climate change and move toward the low-carbon economy, this book will be an invaluable guide for executives who seek to align environmental and social investments with the strategy of the enterprise. Orsato has taken a highly strategic approach and created a systematic, theoretically based but practical guide as to where to make investments for sustainability strategy which will both benefit the planet and enhance competitiveness. The argument is clearly laid out, logically developed and presented in clear, accessible English. I recommend it highly for reading by both executives and students in MBA strategy courses.” – Dexter Dunphy, Visiting Professor, University of Technology, Sydney

Act Like an Owner: Building an Ownership Culture

Most workers are conditioned to view themselves as one-dimensional in relation to their company—as a salesperson, or an engineer, or a manager. But imagine the possibilities if everyone in your organization started thinking and acting like entrepreneurs—like owners of the business. Imagine if your employees shared the same beliefs, both in their abilities and in the purpose of your business, and focused all their energies on making that business successful—knowing that they, in turn, would become successful as well. That is the power of an ownership culture, and this book will show you how to mobilize human intellect and ingenuity for competitive advantage.

Act Like an Owner is an action guide to building a culture of employee ownership within an organization. Authors Blonchek and O’Neill present their business model, “Act Like an Owner,” which grew out of their experience building information technology service businesses. This model is a roadmap for applying today’s most important management practices in a competitive, rapidly changing environment. The authors use this approach as part of their consulting practice, and are the first to detail how to implement such a program company-wide.

Act Like an Owner introduces the internal franchise framework that can be used for unlocking the entrepreneurial spirit in your organization. From this book, you’ll learn how to define your company’s operating model—the way you choose to do business—and then extend the model to your employees. The authors then explain how to link employee behaviors to each element of business performance. They demonstrate how to focus your entire organization on a business goal while addressing employees’ individual needs for opportunity and growth. You’ll learn how to attract and hire people with a positive, entrepreneurial attitude who can create an environment that establishes the values and behaviors you need.

At the heart of the internal franchise is the ownership culture, a corporate culture built on principles and values that compel everyone in your organization to think and act like an owner of the business. The authors describe the impact of an ownership culture on an organization, illustrating how you can build equity in that culture and make it part of your company’s brand identity. They explore the power of such a culture to create an environment of shared values and goals. You’ll learn the formula for creating an ownership culture and putting it to work in your organization, and you’ll hear the perspectives of senior executives at companies currently adopting the “Act Like an Owner” program, including those at Aspen Systems, CACI, STAC, PSINet, and ConSonics. In addition, the authors apply the ownership culture model to one of the most pressing problems facing business today: attracting and retaining skilled workers.

Filled with examples, anecdotes, and techniques, Act Like an Owner will motivate anyone trying to build a successful business that starts with people. “What a wonderful book. The only way organizations will be able to compete in the future is if their people act like owners and they create an ownership culture. A must read for the 21st century.” —Ken Blanchard, coauthor, The One Minute Manager.

“A terrific addition to any library. Marty O’Neill and Robert Blonchek have crafted an elegantly simple and uniquely powerful approach to enhancing the performance of any organization—large or small. I wholeheartedly recommend it.” —Douglas R. Conant, President, U.S. Foods Group, Nabisco.

“The new workplace demands that businesses find effective ways to release the power of people. Blonchek and O’Neill’s ‘Internal Franchise’ idea turns the franchise concept inside out and provides a roadmap for ownership and empowerment in any organization.” —Alan Randolph, coauthor, Empowerment Takes More Than a Minute.

“Act Like an Owner gives you a treasure map to unlocking the fortunes that lie throughout an organization.” —Bill Toler, President, Campbell Sales Company.

“An insightful look at the elements of an ownership culture and how to put them to work in your company in order to attract, retain and motivate talented people.” —J. Robert Beyster, Founder, Chairman and CEO, SAIC.

“Act Like an Owner gives you the tools you need to develop and empower your employees to think and act like entrepreneurs.” —Andrew C. Taylor, President and CEO, Enterprise Rent-A-Car, and 1997 Ernst & Young Entrepreneur of the Year Award Winner.

Act Like an Owner: Building an Ownership Culture

Building Business Value: How to Command a Premium Price for Your Midsized Company

Most companies sell at subpar to par value, meaning their ultimate value is somewhere between three to five times their earnings. But some attain a superpremium value of nine to ten times net earnings–or even more. Why are some companies worth a superpremium price while others aren’t? In Building Business Value: How to Command a Premium Price for Your Midsized Company, Martin O’Neill shows executives how to focus a leadership team on the challenge of building value over the long haul, so when it comes time to exit, their company can ask for–and get–that superpremium price.

GO! with Office 2007 Integrated Projects

The primary goal of GO! with Microsoft Office 2007 Introductory, 1/e, aside from teaching computer applications, is ease of implementation, with an approach that is based on clearly-defined projects for students and a one of a kind supplements package. Thorough coverage of Office 2007 applications, from getting started to project-based skills application. MARKET: Ideal for students and professionals seeking a conclusive introduction to Microsoft Office 2007 applications.

GO! with Office 2007 Integrated Projects

Essentials of Business Communication

This cost-effective textbook/workbook/handbook presents a streamlined approach to business communication that includes comprehensive Web resources and unparalleled author support for instructors and students. ESSENTIALS provides a four-in-one learning package: (1) authoritative text, (2) practical workbook, (3) self-teaching grammar/mechanics handbook, and (4) premium Web site ( Especially effective for students with outdated or inadequate language skills, ESSENTIALS offers extraordinary digital and printed exercises to help students build confidence as they review grammar, punctuation, and writing guidelines. Textbook chapters teach basic writing skills and then apply these skills to a variety of e-mails, memos, letters, reports, and resumes. Realistic model documents and structured writing assignments build lasting workplace skills. The Eighth Edition of this award-winning favorite features increased coverage of professionalism, employment communication, and communication technology in the workplace.

The Global 200 Executive Recruiters: An Essential Guide to the Best Recruiters in the United States Europe Asia and Latin America

The Ultimate Guide to Finding the Talent–or the Job–You Need

I have always been very impressed by Nancy Garrison-Jenn’s knowledge and consider her the world’s foremost expert on executive search. Her book will provide invaluable information to companies and individuals evaluating global search companies and consultants.
–John de Leeuw, group human resources director, DIAGEO

No matter the geographic scope of your business, this is the definitive source on how to recruit the executive talent you need. Here, top industry insider Nancy Garrison-Jenn profiles over two hundred of the world?s most successful executive recruiters, providing in-depth information on their backgrounds and specific areas of expertise. Unique in its international scope, this reference is thoroughly indexed for easy use and filled with expert advice on how companies and job seekers alike can find a recruiter best suited to their purposes. Also contains factual assessments of many of the world?s best-known search firms including Korn/Ferry, Egon Zehnder, and Spencer Stuart.

The Global 200 Executive Recruiters: An Essential Guide to the Best Recruiters in the United States, Europe, Asia, and Latin America (Jossey Bass Business and Management Series)

Executive Search & Your Career: The Guide to Career Management

Few executives know how to increase their visibility among executive search professionals – visibility that could bring them to positions they would never even be aware of if not for a search consultant’s call. Executive Search and Your Career explains retained executive search as a business and as a process, and shows potential candidates how to get noticed by and work well with search professionals.

Statistical Quality Control

It has recently become apparent that “quality” is quickly becoming the single most important factor for success and growth in business. Companies achieving higher quality in their products through effective quality improvement programs enjoy a significant competitive advantage. It is, therefore, essential for engineers responsible for design, development, and manufacture of products to understand the concepts and techniques of quality control. Statistical Quality Control imparts that understanding.

Covering the basic steps in quality assurance and control methodologies, this unique text not only sequences, but also integrates the various techniques presented. The chapters, which include Optimum Process Means and Process Setting, are arranged in logical order. This advanced treatment makes Statistical Quality Control an ideal graduate text as well as a reference for practitioners working in design and quality control.

A broad spectrum of topics is covered, some of which are rather unique in the sense that they motivate the reader to pursue further research in those areas Overall, I believe that Statistical Quality Control will serve the needs of a one-semester graduate course in engineering.
-Technometrics, November 2002

Strategic Management: Competitiveness and Globalization Concepts and Cases 8th Edition

STRATEGIC MANAGEMENT: COMPETITIVENESS AND GLOBALIZATION, CONCEPTS AND CASES Eighth Edition, is a comprehensive Strategic Management text that combines impeccable scholarship; cutting-edge research; a sophisticated and practical global focus; and the most thorough, up-to-date, and relevant business examples and cases available. Now, this seminal business text is enhanced by the addition of powerful new media and technology resources, including an updated video program, CengageNOW online teaching tools, and the Business and Company Resource Center (BCRC)–a complete electronic business library. The highly respected authors, all active teachers and experts in the strategic management field, use a unique model that blends classic industrial organization with a resource-based view of the firm to explain how real-world businesses use strategic management to build a sustained competitive advantage. The text includes current and relevant examples to provide context for key concepts, outstanding figures and models to illustrate key points, and a case study section containing engaging and exemplary cases that cover a broad range of critical issues confronting mangers today.

Kindle textbooks are functionally equivalent to the print textbook. In some cases, individual items such as ancillary images or multimedia have been removed for digital delivery due to rights restrictions.

Strategic Management: Competitiveness and Globalization, Concepts and Cases, 8th Edition

Understanding Exposure, 3rd Edition

With more than 350,000 copies sold, Understanding Exposure has demystified the complex concepts of exposure for countless photographers. Now updated with current technologies, more than one hundred new images, and an all-new chapter, this new edition will inspire you more than ever to free yourself from auto and create the pictures you truly want.

In his trademark easy-to-understand style, author Bryan Peterson explains the relationship between aperture and shutter speed, including how to achieve successful exposures in seemingly difficult situations. Youll learn:

Which aperture gives you the greatest contrast and sharpness, and when to use it
Which apertures guarantee the background remains an out-of-focus tone
Which one aperturewhen combined with the right lenscreates an area of sharpness from three feet to infinity
How to creatively use shutter speed to either freeze an action or imply motion
Where to take a meter reading when shooting a sunset, snow, or a city at dusk

With new information on white balance, flash, HDR, and more, this updated classic will inspire you to stop guessing and take control of your settings for better photos anytime, anywhere, and with any camera.

From the Trade Paperback edition.